My InkCase is not charging
Our specially designed proprietary magnetic charging cable allows for quick charging and enables us to design the InkCase to be what it is today - slim and robust at the same time. When plugged in, make sure the charging cable is in contact with the InkCase port. Some light force can be applied by pushing the connector towards the InkCase. Do make sure that you see the "InkCase" word facing up when connected to the charger.
My InkCase screen is cracked
E-Ink screens are extremely fragile. It is extremely important to follow the instructions attached to the InkCase as mishandling can cause the screen to crack. Make sure to remove your iPhone by gently pushing it out from the camera opening. DO NOT remove your iPhone from the edges of the InkCase. Doing so will result in bending the screen, voiding warranty for it. When placing your phone on any surface, do put it with care.
I am unable to pair the iPhone with InkCase
iPhone Bluetooth needs to be turned on. Open the InkCase app > My InkCase > Device lists > Click on your device.
Note: Do not search for the InkCase via iPhone's native Settings app.
*If you have chosen the wrong InkCase at the beginning, go to the InkCase app > My InkCase > *scroll down* About and Help > Logout. After which, you will be brought to the InkCase selection page where you are able to select the right InkCase.
My InkCase shuts down automatically
After your InkCase is idle for 30 minutes, it will automatically shut down to conserve power. However, the E Ink screen will continue to display the last screen without powering up. *Idle time and power off time can be set by you within the InkCase App.
My InkCase is not responding
In case your InkCase has been shut down, press and hold the Power button for 5 secs to power it on. Let the screen load as per usual and it will soon be back to life. If nothing happens, hold the power button for more than 10 seconds to hard reset the entire InkCase.
How long does the battery last?
The battery life of an InkCase will vary depending on the type of functions you set it at (i.e; Photos, widgets, etc). If you set the InkCase to show Widgets, battery life will naturally be shorter as they are running in the background, synchronising the weather, time and number of steps you took, etc. However, if you customise a photo to be set as your Power Off and/ or Screen Saver image, battery life will definitely be longer. Of course, by turning off Auto Power Off and Auto Screen Saver mode will deplete your battery life a lot faster.
How do I load photos into my InkCase?
In the InkCase app, go to the Photo page. You should already see a few images that was placed by us. If you wish to put your own picture, select the photo from the Photo Album at the bottom half of the screen. It will bring you to a photo editing page where you crop the image you want. Edit the image as you wish. Save the picture and you will see it appear in black and white at the top half of the page. To upload it to your InkCase, long press the black and white image, select “Send to InkCase”. You can also set it as your Power off and/ or Screen Saver image if you have it enabled at the My InkCase page.
How do I take a selfie using the InkCase?
At the Photos page of your InkCase app, tap onto the Camera icon at the top right hand corner. Select “Select” to engage the camera function. Allow all permissions that come your way. After which, you should see the usual camera with a mini thumbnail on the top right corner of the selfie camera. You may flip over the phone and take a selfie by pressing on the Volume Down button. Do note that there will be a 1 to 2 seconds of lag time before you see any changes reflected on the e-ink portion of the screen.
How do I select widgets to be placed?
At the Widgets page of the InkCase App, there are a few templates that are provided. To select the widgets that you want, simply tap onto the widget. You should see a green semi-circle at the bottom right. Do note that the maximum number of templates you can choose is three.
Why are my Reminder lists not showing on the InkCase?
On your Reminder app, the most important tasks will be displayed on the InkCase. You must set a priority by clicking on the tasks you would like to be shown on the InkCase. Select either "!", "!!" or "!!!". Tagging your tasks' priority as "None" will not make it show up on the Widget.
Why is my InkCase not responsive?
E-ink cases are not as responsive as capacitive touchscreen that all smartphones are using. Thus, there will be some lag time when you press a button before seeing the InkCase change. If you tap the Home Button too slow, the InkCase might read it only as one tap. You may need to tap a couple of times in different tapping speeds to try that out. The double tap reacts best when you double tap with a 0.20 sec gap in between them.
Why do I see images text from the previous page/ menu?
It is common for e-ink screens to show residual images/ text from the previous screen. You do not worry.
I can't send eBooks to InkCase App
Currently, InkCase only supports .txt (limited to 1MB) and .epub files. ePub files with images are supported, but the images will not be rendered out. We would recommend you to concert all other file type to .txt files before transferring the files over to your InkCase.
Does InkCase support DRM E Books / Kindle E Books
InkCase only supports E Books in .txt and .ePub files without DRM. However, we received feedbacks from customers that there are software out there that are able to convert to InkCase friendly formats such as ePub.
How to convert eBooks formats
We recommend using calibre eBook library manager. A freeware for managing and converting eBooks formats for the InkCase
How to download eBooks to InkCase App
How to use 'Read It Later' function