My InkCase is not charging
Our specially designed proprietary magnetic charging cable allows for quick charging and enables us to design the InkCase to be what it is today - slim and robust at the same time. When plugged in, make sure the charging cable is in contact with the InkCase port. Some light force can be applied by pushing the connector towards the InkCase.
My InkCase screen is cracked
It is extremely important to follow the instructions attached to the InkCase as mishandling can cause the screen to crack. Make sure to remove your iPhone by gently pushing it out from the camera opening. DO NOT remove your iPhone from the edges of the InkCase. Doing so will result in bending the screen.
My InkCase shuts down automatically
after your InkCase is idle for 30 minutes, it will automatically shut down to conserve power. However, the E Ink screen is able to continue displaying the last screen without powering up.
I am unable to pair the iPhone with InkCase
iPhone Bluetooth needs to be turned on. Ensure InkCase is not in sleep mode
I can't send E Books to InkCase App
Currently, InkCase only supports .txt (limited to 1MB) and .epub files.
Does InkCase support DRM E Books / Kindle E Books
No. InkCase only supports E Books in .txt and .epub files without DRM.
How to download E Books to InkCase App
How to use 'Read It Later' function